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Trip Advisor Certificate of Excellence 2014

Opportunities at the RLC

Volunteering

Maybe you have time on your hands and would like to be involved with us?
Become a Rustics Volunteer at the museum and use your skills for the benefit of us all, whether you are good at painting houses or have relevant experience with heavy machinery.

If you have skills that you think will be useful, please contact us in the normal way - see the footer of this page for our details.


Employment

From time to time we have vacancies for permanent or temporary employment. The current opportunities are shown below. Please contact Madeleine by telephone on 01252-795571 or email at madeleine@rural-life.org.uk if you would like more details.

Current Vacancies

  1. Visitor Services Manager

    This position is for two and a half days a week during our summer season, changing to one and a half days a week during our winter season. Some weekend work will be required. Due to our location, your own transport will be necessary.

    Main Duties and Accountabilities

    • Day to day responsibility for the museum shop and its smooth running in all aspects through ensuring that the shop and environs are kept clean and tidy so as to present a welcoming appearance to visitors.
    • Ensuring that the Museum reception is adequately staffed at all times to meet operational requirements through organising staff rotas and managing holidays, participating in recruitment, training and development of visitor services team members.
    • Ensure high levels of visitor satisfaction through excellent service and ensure problems are resolved in a polite and sensitive manner. Deal with visitors’ enquiries, either directly or by passing information on to specialist staff within the museum.
    • Seek to increase revenue to the museum by actively promoting membership, annual pass subscriptions and renewals and ensuring that the shop is adequately stocked with sales items within the allocated budget and that such items are well presented.
    • To be aware of health and safety, emergency, evacuation and business continuity procedures and take a leading role if an emergency should occur.
    • Complete Museum reception administration and ensure compliance with policies and procedures.

    The successful applicant will have:

    Experience

    • Experience in a customer facing role in a museum or heritage based organisation
    • Experience managing staff
    • Cash handling and bookkeeping experience
    • Have experience in working with volunteers as well as other paid staff

    Skills

    • Ability to build customer relationships and maximise sales opportunities
    • Ability to motivate team members
    • Effective problem-solving and decision-making skills
    • Strong organisational skills
    • Be computer literate

    Personal qualities

    • Have a friendly and approachable attitude and be confident in dealing with members of the public, in person and on the telephone
    • Able to demonstrate a flexible approach to work
    • Able to remain calm under pressure
    • Able to work as part of a team and happy to work alone

    Salary

    £9.25 per hour

    To apply for this position or for more information please contact Madeleine Howard: madeleine@rural-life.org.uk
    Closing Date: 1st June 2017.

  2. There are no further vacancies